Online Complaint management system is one of the latest productivity enhancement tools used widely by all of them wherever there is a need of booking of compliant via operator and analysis of complaints which are made or are pending our website is an online complaint management system where the issues of the people can be registered in online and resolved by the different levels of authority’s also flexibility is provided to the people can easily resolve their issues by communicating with the higher authorities over internet .our websites act as a bridge between the people and the government officers in which the people directly register their complaint to the government officers via internet. lack of paper movements provides complaint management operations with a speed which was never envisaged in manual mode at all .website allows people to register a complaint and automatically schedules and prompt operators to source complaint to concerned departments.
Keywords: online, complaint, management, respond, public
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